We welcome questions and feedback, and strive to respond to queries as soon as possible. There are two main ways to get in touch with us:

For Shell Service Stations & Shell Lubricants please contact Vivo Energy Namibia:

Physical Address:


202 Tacoma Street, Suiderhof, Windhoek

Postal Address

P O Box 110,




Head Office Reception : +264 (0)61 270 1111

Customer Service: +264 (0)80 002 1021


For business enquiries email CustomerServiceNamibia@vivoenergy.com


For Exploration and other enquiries please contact Shell Namibia Upstream:


Unit 3 Ausspann Plaza, Ausspannplatz, Windhoek.




+264 (0) 8 333 000 54

Country Chair: Dennis Zekveld

Please note, Shell Namibia Upstream has a confidential, free-of-charge Community Feedback Procedure. If you have a question, complaint or any other feedback about the exploration activities of Shell or its contractors in Namibia, please contact us via the email address above, and we will respond to your query promptly.

More in about us

Who we are

Meet the people who get Shell in Namibia moving: introducing Shell Namibia Upstream and Vivo Energy Namibia.

What we do

An overview of our buisness in Namibia. 

Our Values

At Shell, we share a set of core values – honesty, integrity and respect for people – which underpin all the work we do. The Shell General Business Principles, Code of Conduct, and Ethics and Compliance Manual help everyone at Shell act in line with these values and comply with relevant laws and regulations.