Shell fuel card
Fuel cards enable businesses of any size to buy petrol, diesel, lubricants and other products at selected Shell service stations and retail outlets across our Namibian network.
Whether you have a small number of vehicles that deliver locally, a fleet of vehicles operating countrywide, or employees who use their own vehicles and claim mileage, you could enjoy a number of useful benefits - Including cost reduction, better management of fuel consumption, mileage capture and records, amongst others.
Benefits of the Shell Card
• Smart technology with chip and PIN for security and control Vehicle and Driver identification and tagging
• Point of sale transaction
• Postpaid and Prepaid Card options
• Control options – with product, geographical or time restrictions Customer Self-service website
Shell Card Frequently Asked Questions
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What is a fuel card?
Fuel cards enable businesses of any size to buy petrol, diesel, lubricants and other products at selected service stations and retail outlets across our national network
Whether you have a small number of vehicles that deliver locally, a fleet of vehicles operating countrywide, or simply employees who use their own vehicles and reclaim mileage, you could enjoy a number of useful benefits – including cost reduction, better management of fuel consumption, mileage capture and more.
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How do I choose the right Shell Fuel Card for my fleet?
You can apply for either a Postpaid or a Prepaid Shell Fuel Card
The below questions and considerations will aid you in deciding the appropriate Card Plan for your fleet, namely in
- What size and type of vehicles do you have?
- Are they diesel or petrol?
- Where are you based and where do your vehicles travel?
- How much do you spend per month on fuel?
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I would also like a personal fuel card, how do I apply?
Fuel cards are available on either the Prepaid and Poster-paid platform to businesses & fleet owners via our Customer Service Centre for applications please contact 080 0021 021 or email: Shellcard.Namibia@vivoenergy.com
The cards are also available for individual customers on the Pre-paid platform and the cards are directly available at the following sites
- Tacoma Service Station - +264 61 22 8664
- Lafrenz Service - +264 8333 05067/66
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How can the Shell Fuel Card help my business?
The fundamental advantage of the Shell Fuel Card is to help you manage fuel costs more effectively. A full list of other benefits include:
- With our extensive network that is strategically located on all major routes throughout the country, you will be able to save on driving time, fuel and money.
- Online tools, which allow the creation of fleet reports and alerts, thus reducing fleet administration time.
- Advanced security features and a comprehensive fraud detection processas that vigilantly protect your business.
- Interest-free credit (subject to credit status and collateral being furnished) and no transaction fees.
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What's the benefit of using Shell Fuel Card over other forms of payment?
Shell Fuel Cards offer a number of benefits over cash, credit or debit cards:
- Cost savings through competitive pricing, providing full fuel consumption control
- Improved budgeting. You can preload your months fuel consumption in advance
- Time and money saved on fleet administration, meaning no need for drivers to carry cash
- Management of fuel spend(s), with purchase restrictions that can be set by driver ,vehicle, or both.
- Consistent high fuel quality across all sites.
- Advanced fraud prevention and detection, with individual PIN numbers, vehicle and driver tags protocols.
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What if I lose my fuel card?
It is essential that any loss or theft of your fuel card is reported to us immediately. You can notify us via phone or email ShellCard.Namibia@vivoenergy.com or CustomerServiceNamibia@vivoenergy.com . Once we have received your instruction we will place the card on stop and notify you of this action.
Please note terms and conditions apply according to the individual Shell Fuel Card application to be concluded with the Principal Cardholder.
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How long does it take before you replace a stolen or lost fuel card?
After a loss or theft of a Fuel Card has been reported, we will aim get back to you within 24 hours on working days with your new fuel card and driver tags where so required.
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When do I pay for my fuel?
Our standard terms for payment are as per contract. There are 7/14/30 days from each invoice. Invoices are generated at month end only. Credit terms provided are subject to credit assessment, meeting our terms and conditions
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What are the benefits of online account management - PetrolPlus Web Suite (PWS)?
Online Account Management allows you to manage your fuel card account anytime, anywhere by using the internet. It’s a totally free interactive platform that allows you to monitor your fuel card activity 24/7. You can also request copy of invoices and download fleet management reports. These reports can be exported to Excel and incorporated into your own reporting system. Our online services tool, “PWS”, enables you and approved members of staff to access your fleet’s Fuel Card account around the clock, seven days a week. You can order and cancel cards; view and download transactions, invoices and statements; set alert and notification parameters, and more.
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How many sites can my driver use with a Shell Fuel Card?
The Shell Card Network offers over 52 sites accepting the card on the forecourts. Please find attached all the sites which accept the Shell Fuel Card within Namibia.
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How can I order additional Fuel Cards?
Easy – simply place your order via ShellCard.Namibia@vivoenergy.com or contact our administrator – Ismael Kaputjaza – 0811527165 to arrange any additional cards or tag(s) you might need.
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How do I apply for a Shell Fuel Card account?
You can complete a prepaid or postpaid application for and attach all the relevant documents as per requirements stated on the form. You can contact us on ShellCard.Namibia@vivoenergy.com for application forms, and any other relevant information you may require
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What can my drivers buy with a Shell Fuel Card?
As a fleet manager or decision maker, you have complete control and visibility over every purchase your drivers make with a Shell Fuel Card. You can set individual purchase parameters for every card, including diesel, all fuels, vehicle-related products and/or shop goods and services.
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Are The Shell Fuel Cards linked to a driver or to a vehicle?
Cards can be restricted to a specific individual (driver), vehicle or limitation on spend in the Retail Offer or purchase of fuel and lubricant product(s).
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Does the Shell Fuel Card offer a mileage capture system?
Yes. The Shell Fuel Card also captures odometer readings at the point of sale and includeas the recorded data on your transaction data. With this, you can harness private and business mileage capturing and reporting.
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How do I cancel lost or stolen Shell Fuel Card , or those no longer required, and order new ones?
Simply log on to our website with your password or send an email to ShellCard.Namibia@vivoenergy.com or CustomerServiceNamibia@vivoenergy.com
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Can I change my PIN number?
Yes. Simply visit any of our selected to instantly change your PIN.
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For how long can I use my Shell Fuel Card?
The Shell fuel cards are valid for as long as you load funds on them. We will notify you of the disabling of your card due to inactivity.