Shell fuel card

The fundamental advantage of the Shell Fuel Card is to help you manage fuel costs more effectively. A full list of other  benefits include:

• With our extensive network that is strategically located on all major routes throughout the country, you will be able to save on driving time, fuel and money.
• Online tools, which allow the creation of fleet reports and alerts, thus reducing fleet administration time.
• Advanced security features and a comprehensive fraud detection processas that vigilantly protect your business.
• Interest-free credit (subject to credit status and collateral being furnished) and no transaction fees.

Shell Fuel Cards offer a number of benefits over cash, credit or debit cards:

• Cost savings through competitive pricing, providing full fuel consumption control
• Improved budgeting. You can preload your months fuel consumption in advance
• Time and money saved on fleet administration, meaning no need for drivers to carry cash
• Management of fuel spend(s), with purchase restrictions that can be set by driver ,vehicle, or both.
• Consistent high fuel quality across all sites.
• Advanced fraud prevention and detection, with individual PIN numbers, vehicle and driver tags protocols.

It is essential that any loss or theft of your fuel card is reported to us immediately. You can notify us via phone or email ShellCard.Namibia@vivoenergy.com or CustomerServiceNamibia@vivoenergy.com . Once we have received your instruction we will place the card on stop and notify you of this action.

Please note terms and conditions apply according to the individual Shell Fuel Card application to be concluded with the Principal Cardholder.

After a loss or theft of a Fuel Card has been reported, we will aim get back to you within 24 hours on working days with your new fuel card and driver tags where so required.

Our standard terms for payment are as per contract. There are 7/14/30 days from each invoice. Invoices are generated at month end only. Credit terms provided are subject to credit assessment, meeting our terms and conditions

Online Account Management allows you to manage your fuel card account anytime, anywhere by using the internet. It’s a totally free interactive platform that allows you to monitor your fuel card activity 24/7. You can also request copy of invoices and download fleet management reports. These reports can be exported to Excel and incorporated into your own reporting system. Our online services tool, “PWS”, enables you and approved members of staff to access your fleet’s Fuel Card account around the clock, seven days a week. You can order and cancel cards; view and download transactions, invoices and statements; set alert and notification parameters, and more. 

The Shell Card Network offers over 52 sites accepting the card on the forecourts. Please find attached all the sites which accept the Shell Fuel Card within Namibia.

Shell Namibia Fuel Card Sites

Easy – simply place your order via ShellCard.Namibia@vivoenergy.com or contact our administrator – Ismael Kaputjaza – 0811527165  to arrange any additional cards or tag(s) you might need.

You can complete a prepaid or postpaid application for and attach all the relevant documents as per requirements stated on the form. You can contact us on ShellCard.Namibia@vivoenergy.com for application forms, and any other relevant information you may require

As a fleet manager or decision maker, you have complete control and visibility over every purchase your drivers make with a Shell Fuel Card. You can set individual purchase parameters for every card, including diesel, all fuels, vehicle-related products and/or shop goods and services.

Cards can be restricted to a specific individual (driver), vehicle or limitation on spend in the Retail Offer or purchase of fuel and lubricant product(s).

Yes. The Shell Fuel Card also captures odometer readings at the point of sale and includeas the recorded data on your transaction data. With this, you can harness private and business mileage capturing and reporting.

Simply log on to our website with your password or send an email to ShellCard.Namibia@vivoenergy.com or CustomerServiceNamibia@vivoenergy.com

Yes. Simply visit any of our selected to instantly change your PIN.  

The Shell fuel cards are valid for as long as you load funds on them. We will notify you of the disabling of your card due to inactivity.