Shell Namibia unveils its Mobile Quality Laboratory

This new initiative will augment the stringent quality control process that is already in place throughout the company’s supply chain. Now it will be possible to check fuel quality at any Shell fueling station forecourt in addition to the tests that are routinely done at the Vivo Energy laboratory. The mobile lab, fitted into a vehicle, will be collecting samples randomly from Shell stations and conducting basic quality tests on site, while also returning samples to the main laboratory at the depot for further analysis where issues are detected.

“We already have the superior quality Shell fuels, and we test our products at our laboratories located at all loading points along the supply chain, but we feel that’s not enough,” says Edward Walugembe, Vivo Energy Namibia's Managing Director. “We are constantly working at giving our customers the very best products therefore protecting quality is a priority for us. The mobile testing lab helps us to do that. Not only does it help guarantee the quality of the products that eventually goes into customers’ tanks, it also reaffirms the message that we care about our customers deeply.”

Ms. Maggy Shiino, Acting Petroleum Commissioner in the Ministry of Mines and Energy, praised Vivo Energy Namibia for its proactive approach to quality assurance. “It greatly enhances the work that Vivo Energy is already doing and provides additional support to the work of the Ministry of Mines and Energy. As a regulator, it gives us immense pleasure to note that our oil marketers and distributors take the issue of quality management seriously. On behalf of the Ministry I therefore commend you on this groundbreaking initiative”, she said.

The mobile testing lab is equipped to produce key test results within 30 minutes. It has a temperature-controlled box to store samples, and also has a sealed/lockable cabinet that is mounted to the floor of the vehicle. The mounting includes special suspension mechanisms so that the vibrations of the moving vehicle do not negatively affect the samples.

The mobile testing lab will be working in collaboration with the trained quality marshals already present at every Shell Service station in Namibia. Quality marshals receive product, compare loading parameters against offloading parameters, regularly test the product to reconfirm quality, test and confirm the calibration of the pumps, and handle any quality related issues at the station.

In his keynote address, Chief Executive Officer of Vivo Energy plc, Hans Mittelman reconfirmed product quality as a cornerstone of the Shell brand. “As a Shell licensee distributing Shell’s superior products, Vivo Energy must maintain the Shell brand standards,” Mittelman said. “And that means being totally dedicated to improving our product offering and serving our customers in the best way we can. I truly believe that this new initiative will take us one step closer to our ambition of being Africa’s most respected energy business.”

Media Contacts:

Lazarus Nafidi
Corporate Communications Manager
Vivo Energy Namibia
+264 81 141 4394
Lazarus.Nafidi@vivoenergy.com